Company Background
Manufacturing Plants
The company has four locations that provide research and development, different products, and services. Research and Development is at the San Jose, California, location. The research and developmentstudies and develops heart valves, medical stents, and other medical devices that only require a small amount of raw material to build functional models. The Riordan Michigan, location produces custom plastic color parts designs. This location develops custom dies and produces of all Riordan’s medical products. The plant in Albany, Georgia produces plastic bottles and caps. Plastic fan blades and fan housing are produced at the Riordan Hangzhou, China plant. A third party vendor is used to procure electric motors. They are assembled, andsold as a finished product. This plant is a joint venture with Riordan Manufacturing and Chinese nationals.
An organization such as Riordan Manufacturing would need to use business tools for their IT and IS that would provide the most efficient process throughout each department within the organization, vendors, and financial institutions. Today’s technology offers a wide range of business tools Riordan Manufacturing could benefit from such as customer relationship management (CRM), supply chain management (SCM), and enterprise resource planning (ERP), just to name a few. These business tools are considered the backbone for a business if properly integrated, which will unlock information to employees making it available at any time or location.
Supply Chain Management (SCM)
Riordan Manufacturing conducts business with different vendors and financial institutions on a daily basis in support of the organization’s main business goal. A good supply chain management system will bring value to the organization with the efficient processes used to complete task such as automation of supplies, on-time payments, and updated quantity on hand information. For example, customers will continue to receive their requested products on time because supplies will automatically be re-ordered from the vendors supporting Riordan, which will be linked to into the system to ensure on-time shipment of products. This process prevents Riordan Manufacturing from having requested products to be put on back order due to shortage of supplies.
Customer Relationship Management (CRM)
Customers and vendors conducting business with Riordan Manufacturing should be done with consistency, regardless of the amount of a transaction or department providing the service. A customer relationship management system will provide this type of consistency between each party allowing payments for service to be paid on time, which is good for any business looking to attract new customers or future business partners. Riordan Manufacturing will be able to capture specific information from the customer such as how often a product is needed or specific dates request are made, which then allows better planning for stocking materials needed to make the amount requested.
Enterprise Resource Planning (ERP)
Riordan’s operation within departments such as accounting and human resources will have to go through some changes with the implementation of a good enterprise resource planning system, which will allow each department connecting to other systems within the organization and outside vendors. Once properly implemented, Riordon’s customers should be able to order products with an end result of an email stating the status of shipment, which means each of the other departments integrated to the systems, has completed their part in order for the customer to receive their request. The benefits for Riordon’s finance department linked to the shipping department will prevent request made by customers from being delayed, because of financially transactions automatically deducted from the account.
| ADVANTAGES | FUTURE BENEFITS | |
CRM | SALES STRATEGIES, SALES FORCASTENHANCED CUSTOMERS SERVICE | ATTRACT NEW VENDORS, IMPROVE RELTALTIONSHIP WITH CURRENT VENDORS(LEAD TO DISCOUNTS) |
ERP | FORCASTING, PLANNING, PURCHASING, MATERIAL MANAGEMENT | ACCOMMODATE RIODON’S ENTIRE NEEDS, IMPROVED COLLABORATION(VENDORS, FINANCIAILY INSTITUTES) |
SCM | REAL TIME SCHEDULING, RESOURCE AND CAPCITY CONSTRAINTS | MORE PARTNERSHIP WITH FOREIGN FIRMS, LESS COMPLICATION WITH TRADE AGREEMENTS(WTO,NAFTA) |
Analysis
